Troubleshooting

If something in Postazo isn't behaving, start here. Most fixes are 30-second checks.

Copy generation feels generic

Almost always the Brand Kit's Voice tab isn't detailed enough.

• Add a paragraph to Tone describing how you sound in your own words.
• Add 2–3 Sample phrases — real past posts, verbatim.
• Add Style rules for the specific things that keep going wrong ("no exclamation marks", "always end on a question").
• Add Forbidden words — the AI won't emit anything on this list.

Iterate: regenerate → check → refine one field → regenerate. Two or three passes gets output that reliably sounds like you.

Image generation produces off-brand visuals

Check Visual tab colours are set correctly. The generator uses your Brand Visual palette as accent colours — if it's blank, output defaults to a generic palette.

For product posts, make sure the Product you selected has a clear photo. Product images with weird backgrounds get carried through.

Autopilot workflow didn't fire

• Check the workflow is Active — toggle in the workflow list.
• Check the Trigger cadence — a "daily" trigger only fires once per 24h; "hourly" once per hour.
• Check the workflow-runs log on the workflow detail page — failures show the reason.
• Confirm your account isn't over its per-run budget (auto-blocks runs).

Scheduled post didn't publish

Open Posts → the affected post. The destination panel shows the exact platform error.

Common causes:

• Token expired — reconnect the account in Brand Kit → Connections.
• Media too large — recompose or resize the image / video.
• Duplicate content — some platforms reject identical text within 24h.
• Rate limit — wait, then use "Retry" on the destination.

Brand Kit save failed

• Check the field-specific error under the offending input.
• Common cause: field over character cap. See the error message for the limit.
• If the whole save fails, refresh — the last save is authoritative; you won't lose data mid-session.

"Too many redirects" on the site

Should not happen. If it does, delete cookies for postazo.com and reload. If it persists, contact support.

Still stuck?

Open Support (in your account menu) or email us — include the URL of the page you were on, the error message you saw, and what you were trying to do. Screenshots are gold.